Customer Testimonials

Quality used vehicle sold using no pressure sales tactics and a quick and easy credit check and paperwork.

Great place to have your car serviced. Always nice people, plenty of appointments available, and quick service

All good. Oil change turn time is long but acceptable. No other updates at this time.

I didn’t feel like anyone was trying to rip me off which is always a problem for me as a woman bringing my car in for service. They gave me great advice and treated me fairly for what my issue was. I absolutely love my Mazda and my experience with purchasing it for Walser. I have the extended warranty as well and I’m happy with all the service I’ve had done, which has been minimal because it’s such a great car!! Also nice accommodations for people waiting to get their car serviced.

Thanks, and thank you for having Aldo and Jesse working with me. Great guys as you already know. They know what they are doing and they do it well. Aldo greeted me at the door, got seated, started, got me in the car and got me out the door with the new keys to my new ride fast and efficiently. He knows how to get things done quickly and I got out ASAP. Thanks team walser I'll be sure to return. Just wanted to say walser burnsville has the best online platform, easy to use, easy to find info, ...

Best experience I have had purchasing a new vehicle. They even delivered it and picked up my trade in. I was very happy the amount I got for my trade. Everybody was so kind and helpful. I couldn't be happier with my new vehicle.

Bryce was an absolute treat to transact with. The dealership was a very busy place and he was helping multiple customers at once; we would have never known if he hadn’t informed us of the reality in order to set expectation with us. Bryce is an all star. Mazda would be well served to charge him with more responsibility.

very efficient and knowledgeable about the car I wanted to buy. very responsive and timely

We had the best experience with Burnsville Mazda. We were in and out in no longer than an hour. Nick, had everything set up and in line for us to just be able to sign and drive away! Would definitely recommend!!

They’re so friendly and efficient - always an easy process. Lots of communication regarding the status of the car, and waiting is very comfortable - I love the popcorn!

Very good job and service . very nice service and professional help with issues. Thank you very much

I've always liked coming to Walser Mazda to get my car serviced. They never pressure me to get unnecessary things done to my car and I love the fact that I can use one of theirs if I need to while I get my oil changed.

Unexplainable how amazing the service is at Walser Mazda. Immensely friendly staff that are amazingly helpful and kind. Not the typical dealership that tries to get you for every dollar you have. Blessed to be living back down towards Burnsville and able to use them as my main service point again.

The staff is friendly, knowledgeable and efficient. There are no hidden costs or pressure. The waiting area is clean and pleasant.

Great service, with clear communication from all staff. I arrived with questions and doubt on what needed to be addressed and there was prompt response and action. I was thoroughly impressed and enjoyed working with this dealership

Walser always does a good job for us and for a more reasonable price than many dealers. No unpleasant surprises! The most recent repair made the doors on our 200,000 mile Mazda good as new!

This is the second time I’ve worked with this dealership. I have nothing but the highest regards for them. The quality of the service they provide is unsurpassed. The thoughtfulness and integrity has earned my trust. (Thanks again Bryce!) I love the product and will be returning when the need arises.

My service advisor Jeff was a great resource and I would like to continue working with him moving forward. 10/10

I have purchased at least 5 Mazda's from this dealership. Each and every time the facility is always clean and pleasant to be in and its employees are professional and polite. Never pushy and willing to assist.

The gentleman who checked me in was very prompt and courteous, love getting the video about wear and tear on my vehicle. Got me out of there quicker than I expected!

Had an amazing experience at Burnsville Mazda Dealership! Nuradin went above and beyond to provide excellent service and made the whole process smooth and stress-free. He was professional, patient, and even got me approved! Highly recommend him to anyone looking for a great car-buying experience.

Everything went well from the time I was looking at the vehicle online to the time that Michelle and Bilal reached out to me about coming in to look at the vehicle. It took me a while to prepare but I got in and test drove it and traded in my old large SUV for a Mazda CX 5 and I love it! Thanks for everything! Bilal was very helpful throughout the process.They put my new tabs on before I left and I was on my way in 3hrs would have been less if I had remembered to bring my ...

Roman was very good!

I had a great experience Nick who helped me was excellent and I would highly recommend him to friends and family to purchase a vehicle.

Roman was so helpful and awesome!


Roman did a great job! He was very nice and answered all our questions and even cracked a few jokes with us which made it feel more relaxed. We also worked with Jack when we initially came in who was also nice. I give 4 stars and not 5 because we did say we wanted the blackout plates for our black car but Roman forgot and we got stuck with regular :/

I had Nick he was the absolute BEST! He made it fun and easy for my mom and I. He also made sure I knew everything that I needed to know to make sure I got the best deal possible. I will definitely be referring other people here! Thanks for everything

Always answer my questions and are very knowledgeable I bought my Mazda from Walser Burnsville and would buy another from them.

They were so helpful and friendly! As soon as I pulled in they were there ready to help me with solutions that worked for me.

Service was fabulous and the ppl helping were courteous. Time well spent in waiting area.

A great dealership to work with. They work in a timely manner, and keeping appointments and getting the work done efficiently and in a good price range.

Generally good experience. Ask questions about my vehicle, space was clean and had a good wrap up conversation. It is overall the better experience for dealership services in the twin cities area I have experienced so far.

Our VW Passat unexpectedly died last week and needed a new daily driver for my wife that was safe and dependable with our newborn inside. Jack Michaelson was our sales rep who immediately empathized with our situation and gave us a wonderful, no-nonsense experience selecting our new Mazda. He offered a ton of information and guidance for different driving scenarios but ultimately we all agreed the CX-50 was for us. Can't recommend Jack and Mazda enough!

Fabulous support—we worked with Roman and Jack and they were both amazing. Very honest and genuine, and they didn’t push me into any decisions. They also made time for our schedule and let us have our privacy making decisions. I also got a sweet APR deal

Decent service for my Mazda unlike the 2 previous dealers I used. Correctly diagnosed the light issue and the mirror issue. I will continue using them.

I have purchased several vehicles from Walser Mazda and every time it is a pleasure to business with them. Both sales and service.

Great service and great prices. This is my second car from this dealership. Will recommend to family and friends.

I received great service from Carter and the management team. I looked at a lot of options and they were patient and supportive.

Dealing with Walser Burnsville Mazda could not have been any easier. The entire process was smooth and fast. Love the new car!

We’ve never purchased a car through a dealer before — never wanted to hassle with it. This was the opposite of a hassle. It was an excellent experience! We were very pleased with the friendly and professional staff and the follow-up. We’d do it again!

Friendly and helpful service. Able to explain products and provide great insight. I've been pleased as a customer.

great people and service. They go above and beyond to accommodate our schedule especially with my daughters college schedule

Great communication and thorough explanation of the issues I had. Price to fix is upfront for my decision.

Professional service I can trust. We purchased our 4th Mazda with Walser at the end of 2024. Jay was great to work with on the sales end and showed extra care in making sure our car was ready. Blake in the service department went above and beyond in helping us with an unforeseen service resolution during the first week we had our pre-owned Mazda home, continuing the quality customer service I’ve come to appreciate with Burnsville Walser Mazda!

Professional, courteous service. People care and make you feel like they want to do a great job.

They always make sure i know the work being performed and follow up after completion. Excellent service

First service appointment on my car was timely and the video is a great way to show the work performed. The service advisor was very professional and friendly.

We have been impressed with the service on our Mazda here. This time they forgot to reset the tire pressure indicator light, so it stays on constantly and dings at us. We found it in the book but haven’t tried resetting it yet.

Great buying experience with Alex., but TOO MANY SURVEYS! I don’t mind doing one follow up survey, but this must be the fourth I’ve received. I hope you don’t do this every time I come for service.

Jack was the greatest car salesman ever! I got my first Mazda almost a year ago from him & am still so happy with my decision. When my lease is up I will absolutely be getting another one from here & definitely from Jack again! I also got an oil change here a couple of weeks ago & everyone in the service department was amazing as well specifically Kyle who helped me out. 10/10!

I was very pleased with your Service. Jeff, was very helpful, he answered all my questions.

Treated with kindness and respect. Good communication during my waited. Very nice waiting area with complementary snacks and coffee. Quality work and a car wash when completed.

Fast friendly service. On time. Snacks and drinks while waiting. Clean pleasant environment. Good recommendations.

Very helpful with our warranty and completed the work within one day. Courtesy car was a lifesaver and

My best friend loves Burnsville Walser Mazda, so I followed her praises for my car upkeep needs. I can definitely see why she gives them high praises. Great customer services, easy appointment set up, fast service, and they even made space for me to come in for emergency maintenance on my lights. I love the video inspection walk through, I like how easily readable the checks and recommendations are, and the airing area I perfect for getting some work down while you wait. Don’t have photos of the place but do have some fun ones or my daily “Knightrider”. 😁

Very friendly. Greeted us at the door. Knew their business very well. Answered any questions we had. Over all all star rating!

very nice car except the winshield looks like it was sandblast hard to see when sun is out. will have to replace.

I was very pleased with the service I received they were quick and did an amazing job

I really liked Bryce, he steered me to leasing which i never explored before. Thank you

My first time in for service and the team was very welcoming and knew exactly what was planned/needed.

My wife and I stopped in on December 31st looking to purchase a used 2024 CX-30 that we saw on Walser Mazda's web site. Bilal was the sale rep who worked with us , and he steered us towards a new 2025 CX-30, which wasn't that much more expensive than the used car we were interested in, and was eligible for 0% financing. Our new car was also discounted in a year end sale. All in all it worked out well for us, and working with Bilal was a pleasure. He was respectful and didn't pressure us to make a decision. ...

It was a nice place. Clean and it was done quickly and we're called.

The service advisors and technicians at Walser Burnsville Mazda have always been extremely helpful and polite. I’ve gone out of my way to go to this particular location, even though it is far out of my way.

Very helpful having the salespeople salaried and not commission. I started in White Bear Lake and ended in Burnsville with a great car.

Stopped by and first spoke with GM. Came back when I had more time and was lined up with Bilal. Bilal made us feel comfortable and at ease with no pressure. It's been a long time since we purchased a new car, so being at ease was good. Bilal was accessible also by text to answer all questions.

Both Chad and Josh treated me with nothing but courtesy and respect. The work on the vehicle was performed perfectly. I’m very happy with my service.

They try hard to meet my needs.Check-in is quick and easy. Appreciated the video summary of work being done.

Quality work. Friendly staff. Transparent in communication and what needs to be done. Nice waiting area. My only inconvenience is it took twice the amount of time they said for just an oil change and air in the tires.

Great car buying experience. Knowledgeable and friendly sales staff. I would not hesitate to recommend Walser Burnsville Mazda to anyone looking for a quality auto.

Nick, his manager, and the rest of the crew there were great to deal with overall. I hope to do business again!!!

I bought a package of oil changes which include tire rotation and roadside assistance but it seems like they always try to get me with some other charge. This time they gave me a quote of $1,400 for four tires. Is that really serious the best you can do? Not cool.

Tire pressure gauge warning went off as I drove home and had to find a place to get air. The pressure was at 20!! an inconvenience it took over an hour to fix.

People are very nice and professional service is always good and they are very timely. Great service.

best mechanic ever, i think his name was shooey? shoomey? helped me realize that squirrels are evil devils and nuts can be hard as rocks.

Always friendly and helpful. I’ve been a customer for over 30 years because they have been wonderful and I trust their service. Prices are very reasonable and they always treat me do well.

Great “non-pressure” sales associate. Took time to review all features of our new vehicle

I've only been to this dealer twice for service after changing from another dealer where I wasn't satisfied. I've been very pleased with the service and staff here. They're courteous, they don't try to upsell something you don't need, and they have completed the work within the estimated time that they give.

Great treatment. Service rep was extremely helpful. Cover under wrap around warranty. Oil leak around time belt cover.

Great, friendly, and knowledgable service. Overall, a pleasant experience that makes you feel like you're leaving your car in great hands.

They replaced a dealership battery under warranty at no cost and with no hassle. They started right at the appointment time and diagnostics and install took about an hour. I would recommend.

Aldo was a pleasure to work with! He was knowledgeable and patient throughout the car buying process.

Great experience-love the video and then checking in on my vehicle to make sure it is running right.

We have always used Walser for our Mazda service because they are professional, care about your personal time and send a video addressing what was requested and whatever they see that is an important issue. Its great to be under the car with a pro!

Great service, friendly and knowledgeable staff backed by a great warranty! Will always get our car serviced at Walser Mazda and get our next car there too.

It was good, we’re very satisfied with our choice and the salesman who worked with us was respectful and not pushy

Great service representative. Very helpful, respectful, and nice. I really appreciate the video of maintenance needs.

REPEAT BUYER SAYS IT ALL 22 FOR A 2025 CX5 SIGNATURE. JESS AND THE REST ARE THE BEST!

Roman Rachuk did an amazing job helping us, had the best experience here and made the whole transition smooth. Loved how quick he was with things and how welcoming I felt. We’ll definitely recommend family and friends here.

I had such a good experience at walser mazda in Burnsville. Roman was so helpful and got me into the car I was hoping for. Very nice staff

Great first experience buying CX-50 Hybrid from Walser Burnsville Mazda, especially through Katie Sammons. She is knowledgeable and very focused on meeting our needs. Her background of being a service advisor, has helped her to guide my son I through optimal selections. Hybrid car buyers - two key aspects that I wasn’t aware before : CX-50 Hybrid engine doesn’t start as soon as start button is pressed and the mileage claims aren’t met until after some miles on the car, both I learnt from Katie while test driving. I highly recommend Katie Sammons on their Sales team, especially ...

Jay is the best and made the beat deal work for me. And the service is top notch.

I bought one of the Walser cars from Pennsylvania and wanted it shipped here. There is a long process involved, but they rushed it for me. The car came immaculately clean and running in tip-top shape. I was very pleased. I recommend Walser to anybody looking for a car.

Awesome service! On time and don’t recommend work that is not needed. Always friendly and keep it real!

Had a good experience with the representatives, they were patient and kind in explaining details

The service team I worked with did an excellent job on diagnosing the issue I had brought my car in for and provided me with clear details on what they found and did. There recommendations were easy to understand and easy for me to execute.

I am a happy customer. I got a great deal on a vehicle from Alex, and referred him to my Mother. Yes I remember the dealers name that I had texted with briefly and met for less than 10 minutes before I drove away. Best car buying experience from Alex @ Walser.

Everything from beginning to end went well.always like having my car serviced at walker mazda

We couldn't be happier with our experience at this dealership! This was the last of eight places we went to, looking at all kinds of brands, from Toyota to Land Rover to BMW. We were at the Mazda dealership in Minnetonka too and had a pretty negative experience there, so we came here kind of half-heartedly. Our whole experience was turned around by Bilal, who treated us with the utmost professionalism and transparency. Despite our coming in (with little kids) pretty close to closing time on a Sunday, he let us test drive the car we wanted to see ...

The service was great answered my questions had popcorn going smiles on the faces 5 stars