Customer Testimonials
Amazing customer service. They were able to schedule the first available appointment for me. The video walkthrough was very thorough and informative
Bilal was awesome from start to finish. He made me so relaxed getting into my new CX50 which I am enjoying as we speak. Very professional knew his job and made a new believer that good communication and customer service still exists. Thanks Bilal you made me feel seen and heard and that’s a big thing for me. A Winner in my book and I’m sending customers your way. Burnsville Mazda you got a good one.💯❤️
Got what needed to be done but sadly came back with unnecessary damage and scratches on my glove box
The loaner vehicle I used did not have a full tank of gas, which made it difficult for me to know how much fuel to put in when I was done with it. There was also trash left on the floor (driver side). I was given different recommendations from the video vs what was in my paperwork.
Friendly, knowledgeable , no pressure. Very patient showing us the ins and outs of the car.
I can't imagine a simpler car buying experience anywhere, no hassle and no insane markups or add-ons.
Chris was amazing to work with! Low-pressure but enthusiastic and made sure to answer any and all questions and go hunting for information that was not easy to find. Happy we got to work together!
The folks at Walser were very helpful through the entire car buying process and had a huge inventory to choose.from.
Carter listened and was respectful and helpful. Great buying experience. The person who evaluated my trade in was also fair and respectful.
Ease of process and helpfulness of staff to assist with questions about my car. Very knowledgeable staff
I was greeted when I came in the garage. They went to work on my car while I waited. Work was completed in a timely manner and they washed my car.
Service writer and tech were professional and made sure I had everything I needed Helpful
Walser people did great and were very helpful throughout the deal, everyone did a great job.
Neil was very helpful and looked for every discount we qualified for! Love my new Mazda. This is the 3rd vehicle we have bought from Walser, 2 Subaru’s and now the Mazda. We switched from Subaru because the Ascent is not a hybrid and that is what we really wanted in our new suv.
Tire puncture repaired - no complaints. Inquired about cost for a spare key fob - I find it nothing short of price gouging to charge nearly $600! This is the only experience in more than 10 years of Mazda ownership that makes me question that choice.
Nick was awesome in helping me find the right car for me and the best deal within my budget
Purchased a car here last week. Worked with Anthony Love. Everything was great from setting up the test drive to filling out the paperwork. Anthony was very friendly and relaxed during the entire process making it a pleasant experience. He also went above and beyond expectations after the purchase to make sure we were all set with everything we needed. Highly recommend working with Anthony and Walser Mazda. Thank you!
Chris made getting a new car such an easy process. He explained everything very well in detail. The atmosphere was overall really nice, they had GREAT music playing and everyone’s personality was welcoming and nice. We were able to have regular conversations apart from cars. This was one of the better experiences I have had at a dealership. They put the prices upfront and show you the breakdown of everything you will pay for.
Had a great experience working with Kevin and Bilal. They were very informative and very straightforward. No hassle at all. The vehicle I got was a 2026 Mazda cx50 with 5,500 miles and was in phenomenal condition inside and out. I’m extremely busy with family and my business so getting this done in a timely manner was huge! Thanks again Bilal!
Clear communication, care about the resolution No thank you, I do not think I will.
I got my 2025 Mazda CX-30 from Mazda in Burnsville last year, and honestly, every single day I drive this car, I love it more.
When I first went there, I met Nick, and he was a great guy from the beginning. He helped me through the whole process, made everything easy, and helped me get the car I wanted.
Later, I got to know Bilal, and I have to say, this guy makes you feel like you’re at home. Whatever you need help with, he’s there. He takes his time, explains everything clearly, and makes sure you understand ... Read More Google - Sep 16, 2026
I cannot keep doing these surveys for you guys. We have been dedicated customers for over 15 years with Mazda and 8 yrs to this location. This need to be more towards new customers.
Josh look at the status of my car from last visit and made sure we covered all the items that needed to get taken care of on this visit. He even checked the stat of my brakes from last visit and now to help me know how much longer until I need to change my brakes. Josh makes things easy, thank you!
I cannot keep doing these surveys for you guys. We have been dedicated customers for over 15 years with Mazda and 8 yrs to this location. This need to be more towards new customers.
Easy to work with, great attention to detail, communication was excellent Great clarity with regards to the costs
Carter was a good salesman , not pushy at all , which I like He is a good showman Very respectful
It was easy to schedule online. The check in was fast, the communication was good and I was happy with the work that was completed. My car was ready in the time frame I was told to expect. I appreciated the video and car wash.
I've been coming here for years. I've never had a major issue with the dealership. They are professional and take care of my car.
I always have a good experience going in there Everyone is easy to deal with and thorough.
Very professional and helpful. Our guy were able to find us a car that suited for us.
Poor customer service after purchase. I have some questions and concerns but my phone calls have not been returned. Also, after talking to my credit union, I discovered that they had not received the loan application that the dealership supposedly submitted.
Bilal was great to work with. He made the car buying experience fast and easy!
Always great with communication and recommendations for service on my vehicles. Always quick and efficient service.
Joshua went above and beyond in order to help me. He did a lot of research, and helped me a lot. Special thanks to him.
DJ at Walser Mazda Burnsville was very helpful and informative through my entire experience of leasing the Mazda 3, kudos!
I needed some trim replaced. They ordered the trim and got the appointment scheduled. At my appointment they got the repair completed and gave my car a wash too. Very nice.
The good: Salesperson assisted us with finding the car that we wanted. The bad: salesperson did not seem to be very interested in our business as comments were heard to other employees about missing out on a sports game. When asked about adding a cargo cover to the sale, he immediately went on to tell us how he didn’t work on commission and didn’t make any money if the sale. We had to explain we weren’t asking for the item to be thrown in to the deal and it was very insulting. The worst: almost a month ... Read More DealerRater - Sep 9, 2026
Bought a car for my grandson , he and salesperson test drove . We had to leave , emergency with my wife his Grandmother in Maple Grove! Went back to dealership 3hrs later, same salesperson ; Picked one of two manual vehicles in dealership . Did paperwork , my score was to say the least high ! Car was well prepared ; we drove home .
Next day same salesperson called my grandson????
Told him we bought the wrong car ???? ( Remember I bought said car grandsons name was nowhere on any paper ) Salesperson Told him we'd ( again , grandsons not on documents ) have to bring the car back , change ... Read More DealerRater - Sep 9, 2026
Responsive, good communication I keep going back so they must be good. Thank you and good night
Responsive, good communication I keep going back so they must be good. Thank you and good night
I didn't buy my vehicle here but I recently brought my vehicle in for maintenance and was thoroughly impressed by their excellent offline and digital service. They offer great service deals, and the inclusion of a courtesy vehicle made the whole process incredibly convenient. Keep in mind they have a strict no-negotiation policy for sales, but the transparency is good. I highly recommend their service department!
Easy, friendly, helpful I've only ever had postive and helpful interactions with your service specialists
The service writers are prompt and professional. The waiting area is comfortable though I missed the snacks.
Great Was a great experience, great communication and love details with the videos Was a great experience, great communication and love details with the videos, and free loaners
Treated properly. Work done correctly and quickly Courteous staff and very Comfortable customer waiting area.
Chris King was awesome to work with! He laughed with us and made the process super smooth. Can’t wait to drive my Mazda forever!
I had a good experience purchasing my first Mazda CX-5. Raman was very helpful. There were a couple things I wish would have went a little different. I wish it would have been explained more how to use the features in the car. Also, I was not given a choice of my lease mileage, they just chose 10,000 a year without asking and it was too late to do the paperwork all over again. Again, it was a good experience I just wish I would have been taught more about the car and its features.
I was working with Catelin on a deal with a vehicle, and although it didnt end up working out, I still felt like she was helping out to the best she could and was very upfront about everything. She did not push for us to make a deal we didnt want like other dealerships seem to do. Greatly appreciate all the help and time you put into it!
I was happy that they were able to find the cause of my low oil level and fix it quickly!
It was fine the service went fine but they put the wrong oil in my car didn't, inform me about it or ask I only found out because I was looking at my receipt for why it was more expensive than usual. Not sure if the oil they put in was more expensive or what I did call back and ask if my car would be fine with the oil they did put in and someone said yes and that they usually put in thicker oil when it is closer to winter but it's still 90 degrees outside and ... Read More DealerRater - Sep 4, 2026
Everyone in the service department has always been courteous, helpful, willing to listen and problem solve. Communication is excellent.
Very clean. Staff was helpful and walked me through what they were going to do with my car.
Everything was good, except I wasn't really told the my 'interior air filter' really needed to be replaced until I was 'checking out'. Now I get a loud noise when I turn the air up on high.
Communication was great, and everything was completed as promised The free car wash was a great perk
I usually never write reviews, but one of the managers, Jesse Howard, sent me an emotional/somewhat degrading text when I asked for a quote on a Mazda CX5. I would highly recommend avoiding this dealership. They claim they are a "single price dealership" so I went elsewhere and got more competitive pricing from sales people that are willing to negotiate.
Here is what Jesse wrote to me: "There are many ways I could say why that would never be possible. Every person has their own version or feeling of what a good deal is. Yours is ... Read More DealerRater - Sep 4, 2026
DJ took us through our Mazda purchase from beginning to end. We are very satisfied with our car and the experience. Walser had a great inventory and low prices with full service and no stress. We were thrilled with our trade-in and the great interest rate! I did not think a dealership experience could be like this. Thank you DJ and the Walser Mazda team.
Attentive and respectful. Appreciate my elderly Protege! I liked the courtesy car 'test drive' during the repair wait.
I brought in the vehicle twice and the issue wasn't resolved. There were other repairs that were done well, but the inciting issue remains.
Kendall was/is always thoughtful, patient and keeps me informed throughout the appointment. The service was incredibly detailed!
He took extra effort to diagnose the issues with my car. He then discussed all of the findings in detail.
Courteous and helpful sales staff, worked with me to find the car I was after, would have been 5 stars except the brand new car was delivered dirty and with chipped paint. Windows were absolutely filthy, adhesive from the transport wrap still all over, a piece of what I assume was the car wash stuck in the bumper, ect. In their defense it had been raining all morning so it would have been hard to see any of this but the weather cleared up just in time to show it all off.
Great experience from staff from start to finish. I had not bought a vehicle in a few years and they explained all the options and extras that were available to me. The process went very smooth and they even found the exact vehicle that I wanted and had it delivered to their dealership so I could pick up within a day! Great experience and highly recommend!
Highly recommend this dealership!! From sales to the service department they were nothing but phenomenal to work with. Max and Anthony were great to work with. We purchased two vehicles with them and customer service is exceptional. If you are looking for a trustworthy dealership look no further.
We had a wonderful experience there. We would go there again for any car needs.
They took the time to address all of my questions and provided a detailed explanation of what was found
Service people were nice but your prices for a simple brake job have gotten unreasonable so I will find an independent shop.
Very friendly, informative and welcoming. I am always greeted warmly, told what to expect, given a timeframe. I love the videos and the car delivered back to me freshly washed!
Bilal and Tino got me through the process quickly. Bilal delivered my new lease to me.
Professional, friendly and overall pleasant experience! I appreciate the how smooth the entire process went.
They were friendly, professional, accommodating and efficient. Found an Oil leak I didn't know I had, and fixed it under Warranty.
It is always easy to drive in and get someone to take my information and then sit in the waiting room!
Always friendly and communication about your car's needs and looking ahead on things like brakes and tires is great ..
I was there for my oil change. He was kind and helpful. I needed a new battery and the man in the parts window was also kind and helpful. I talked to a sales guy mostly killing time and curious about the new models
Attentive, responsive customer service. Bought a used vehicle and appreciated the non-commission pay structure for the employees.
It was a good experience. Was only there for a few hours to get a new car.
Very good costumers service good attention and good interest rate I got 0% interest on my new car
I came into Walser Mazda convinced that I was going to buy a Mazda CX-5, but after working with Catelin, I ended up purchasing a Mazda CX-50 Hybrid and couldn't be happier with my decision!
Catelin was absolutely amazing throughout the entire process. She was patient, knowledgeable, and took the time to answer all of my questions without ever making me feel rushed or pressured. Most importantly, she really listened to my wants and needs and helped me compare both vehicles so I could make the best decision for me.
She went above and beyond by letting me test ... Read More Google - Aug 22, 2026
Clean and well maintained. Friendly and helpful people I feel confident things are done right.
Quick easy oil change with a inspection and tire rotate nice duded Super duper nice guys
Catelin took the time to show me several cars that I was interested in, and test drive. She listened to my wants and needs. She exceeded my expectations and went above and beyond. Will definitely recommend Catelin and Wasler!
Are 4th Mazda we have purchased from Burnsville Mazda. Neil, was great to work with.
Bought a new Mazda. and knowledgeable staff. Not pushy about making a sale. Very respectful about our time. Would definitely buy from Walser again.
They were very thorough and polite. You can tell they wanted to satisfy the customer!
Really good customer service Got me in and out and made sure everything was ok. They also followed up
It has been a great experience. Very good customer service Brought in cars with problems don't have an appointment and they got it done that day or the next day
Very nice staff and very nice overall. They did a excellent job service was good.
Got all my questions answered. Very friendly Like all the explanations . Services I would recommend My family to visit the dealership
Excellent service from start to finish! The salesman Bilal Aarda was professional, knowledgeable, courteous, and very helpful throughout the entire process. He made my car-buying experience smooth and stress-free. I truly appreciate the outstanding customer service and would highly recommend him to anyone looking for a great car-buying experience.
Was a nice friendly dealership but they hound you for warranties that add on things that are not essential. Also, felt rushed and pushed to go go go.
The advisor was great and customer focused. He explained the work plans in details His displayed professionalism.
Great service! Sam is super helpful! I would recommend him to friends and family, will be back in the future!
Good, but the service took too long. The service said it would be about an 1 1/2 hrs and it ended up being 3+ hrs. I was irritated because I needed to get home to the northwest metro for my kids and traffic is horrible at that time:-(
Always friendly and efficient. Nice to be remembered. Nicholas is very Efficient and knowledgeable. Pleasure to do business with him.
Always on time. Good communication. Also the video of what is wrong or right is very powerful.
Liam worked me into the days schedule and had my car done earlier than I expected even. Very good communication and very good service.
Professional, courteous, on time The video was accurate. The wedding area was nice. Snacks were restocked.
We walked in knew what we wanted and he helped make it happen. It was awesome
No looking into the problem that the tech explained. Manager spoke to me with extream disrespectful manner.