Customer Testimonials
Great people who are courteous and conscientious. Kendall made sure we were informed and got us moving on with the rest of our day.
Kendall was super nice and was very thorough on what was being done with the car.
Extremely timely and professional. Courteous with helpful advice I love the service at walser Burnsville mazda
Friendly, informative and a nice waiting area. I like the video that the mechanic takes and goes over with me.
Fast service, transparent pricing, knowledgeable friendly staff. Our family has enjoyed owning Mazdas and working with Walser Mazda for all car maintenance.
The folks at Walser Mazda service are the best in the business. Especially Nick Halvorsen
Moe Jameel helped me buy a car from Walser. He was very knowledgeable and helpful.
Always a pleasure. Nice and helpful! I appreciate receiving a rental car while the work was done on my vehicle.
Always friendly and helpful! They gave us a rental for 24 hours due to a radiator warranty issue. Which was great.
Always friendly and helpful! They gave us a rental for 24 hours due to a radiator warranty issue. Which was great.
very helpful, still trying to find the issue in my new twenty twenty 66 ninety
I Called Josh up on a Saturday. Car was having weird electrical issues. Josh said no problem, and was on top of the service and had great communication through the whole process. Good people, good service.
Great, fast work and we were well informed of the process Great communication and friendly
Great, fast work and we were well informed of the process Great communication and friendly
Good service, polite friendly. Was able to get a fast appointment and there is also a comfortable lounge to wait in.
Excellent. Fast and easy explained everything. Friendly people, and a comfortable lounge to wait in.
The service was quick and efficient with friendly staff. Also the courtesy vehicle was very convenient even though I needed only 4
It was easy! Quickly dropped it off and then an easy pick up Staff were super friendly
Great service easy to work with! Exceptional customer service with a smile! Smooth buying experience
I had a wonderful experience at Walser Burnsville. Nick was an excellent salesman. He answered all of our questions and was very knowledgeable about cars. We learned a lot from him.
Everything went well with the oil change and tire rotation They also washed my car
Everything went well with the oil change and tire rotation They also washed my car
They didn't know how long the repair would take so they gave me a loaner car. They also sent a video update after completion.
It was amazing and they helped me navigate the right decision for my needs with be respectful to my budget considerations.
Nice waiting area for the software download and oil change. Popcorn was good! Sunny day!
walser mazda has good deals there customer service is excellent i recommend you contact them for to and visit mazda
The sales team did a great job of helping me through all the paperwork needed to purchase a vehicle.
Friendly, kept me informed, no pressure sales I like the video as well, allows you to see what they checked
The service is excellent from start to finish. The team was professional, responsive, and thoughtful throughout the process. I appreciated their attention to detail and commitment to providing a positive experience.
It was a easy experience with the person I met with and the place was very welcoming
Good service. Prompt timing. And friendly Great customer service Service team is always friendly and thorough. Video of service was clear and easy to understand
I accidentally came a week early and they were very accommodating and worked me in.
Always courteous and professional. Efficient, as usual. Kendall exemplified the exceptional level of service I've come to expect from Walser.
The dealership had my car for 2 weeks (this was the second time they’ve had it) and not only could they not figure out what was wrong but I ended up with multiple door dings on my car. It’s very frustrating especially giving it’s a new car. They did take car of the labor fees for not fixing my car I’ll give them credit there I guess.
They claimed I needed new brakes. I didn't believe it until I did my own visual inspection. Sure enough, I did not need new brakes. I just bought the car from another dealer. As if they would sell me a car with bad brakes. Lol
Sam Larson is five star recommended. Walser Burnsville was grades above Walser Wayzeta. They even filled the tank upon delivery. Very pleased.
Chris, my sales representative, was very thorough and helpful. After test driving a couple cars, we looked all the similar cars on line. His attention to detail when explaining the car and paperwork was amazing. I trusted him and felt he really was trying to get the best car for my budget and wants. Hi is fantastic!
Wonderful time. Sat reviewing the video verbal walk thru of overall car condition. Such a nice place for coffee & relaxing while waiting.
Bilal was amazing!!! The process was smooth and went quicker than I expected. I said exactly what was desired and was pointed in the right direction immediately.
We had a great experience purchasing our Volvo XC90! Max was fantastic to work with throughout the entire process. He was friendly, knowledgeable, and easy to talk to, and never made us feel pressured or rushed into making a decision. The whole experience was straightforward and enjoyable, from discussing our trade-in to getting everything finalized. Max made sure our questions were answered and that we felt comfortable with our purchase.
Excellence as usual. Excellence as usual. Excellence as usual. Excellence as usual. Excellence as usual.
Excellent, thorough, love the video! Only Walser Mazda touches my car; even past warranty, the peace of mind knowing they're working on it is all I need.
The technician at Walser was awesome. The technician sent a video of what they did and did and an overall inspection for safety. Tires, brakes, lights, and air filters. Great work glad we purchased from Walser Mazda. I would recommend them and the CX-90 is a great vehicle. My wife really likes it. Thank you.
They were kind, informative and thorough. I had a great experience waiting in the comfort of the waiting area
We went in to test drive a Mazda CX50 and a RAV4 on a Friday afternoon. I ended up preferring the RAV4, but didn’t like the ones Mazda had. Our sales person, Bilal, drove to the Bloomington dealership to grab the one we wanted Friday evening, which I assume was after his shift was over. We returned on Saturday to test drive and buy the RAV4. Bilal made the experience very pleasant and enjoyable! Much so, that my husband is contemplating buying his own vehicle from Mazda and working with Bilal.
The video I received from the service department was very helpful and told me all I needed to know about my vehicle, however, I do have one complaint. After the battery was replaced, which initially was the reason why the car was there in the first place, I called someone in service and asked them to do a regular check up of my vehicle as it had been sitting for over six months. I assumed that this service included oil change, checking fluids and tires,etc. I did not drive the vehicle home as I have a neck injury so ... Read More DealerRater - Oct 24, 2026
I appreciate the professionalism and excellent customer service at Walser Burnsville Mazda. Special thanks to manager David Berwald for his leadership, dedication, and commitment to customer satisfaction. I’m happy to continue doing business with the dealership.
Always prompt efficient service done right the 1st time Great waiting room and snacks Satisfied
We test drove a new car that was a 2026 with 8 miles, but it must have been sitting on the lot for many months. It was filthy and shook on the road. Then, the salesperson offered a low offer on our lease trade in. Instead of being kind and professional, he was rude and demeaning. I would not recommend this dealership.
The check in process was smooth and quick. I was given an overview of the expected service appointment.
Top notch. I would love to keep using them for my oil changes but your to expensive.
After several years as a Walser Mazda customer, I expected clear and honest communication. Alex Meyhoefer repeatedly gave unclear information during my lease and I felt misled as a result. A safety feature already installed on the car was removed when I went to pick it up, which felt off. The service department is excellent, and I want that recognized, but sales communication needs to improve.
Professional, organized, and they communicate clearly All my questions were answered and they followed up
Car was ready when promised and had been washed. Great service as always Nice waiting area
Josh is always very kind, thorough, keeps me updated on status of vehicle and explains things in a way that is easy to understand
It was a great experience and would recommend it to people that need to have work done on their vehicles
Great experiance from rep Anthony Love's welcome to fob delivery. Thrilled with my hybrid 2017 Chevy Volt Premier.
Enjoyed my experience with the dealership. Catelin Barstad (salesperson) was very pleasant and provided continuous contact long distance (Burnsville to Lincoln.) At the dealership she was very helpful and provided all information requested. The finance manager was professional and did well in explaining how the process was done and answered all questions satisfactorily. The only complaint I have is that I am an old man with poor eye sight and trying to read the documents off of a tablet was next to impossible. Maybe paperwork or a large computer screen would have worked much better. I look forward to doing ... Read More DealerRater - Oct 21, 2026
Sam Larson did a fantastic job helping us purchase a vehicle. The process was smooth and simple.
No delay in intake process. Technician described what would happen and how long it would take. Customer lounge was comfortable.
Very easy to work with Excellent customer service Will recommend Walser to family and friends
Ok but not very much throughout about the details e.g. misinformation about the interior of the model
40000 mile service Had the oil changed and the differential fluid changed Was advised the brake fluid did not need replacing
This is the 3rd(?)Mazda and 4th time dealing with Bville dealership. BEST service dept; awesome mgmt. We have been lucky to work with some great people- that's why we keep coming back
I used to feel that the Mazda dealership's service was amazing and my most recent experience soured me. Needing to navigate through an AI answering service to schedule my appointment should have been the first clue to how diminished my experience would be. Arriving the day of my appointment, after not being able to speak to an actual person, and then being told they no longer had fleet vehicles so I could get a loaner was beyond frustrating. I'm not going to take PTO or give up valuable time off and be stuck waiting for my car. The ... Read More Google - Oct 19, 2026
Nick L is hands down the best! He took care of my dad like he was his own family and made the entire car buying process surprisingly easy and painless. And let’s be honest, those aren’t exactly the first words that come to mind when you think of buying a car.
Seriously, we couldn’t have asked for a better salesperson. If you’re reading this review and haven’t picked a salesperson yet, do yourself a favor and ask for Nick. Your sanity will thank you. Great guy, excellent service, and someone who genuinely cares about his ... Read More Google - Oct 18, 2026
They are always professional. I think the video from the mechanic is a good idea. And they finish things within the time quoted me.
Quick, polite, efficient. Everything was fine. They were quick, efficient and polite. I would reccomend them for service needs.
Very professional and quick The service has consistently been well I get my needs met, and all my issues get resolved
Buying a new Mazda with a trade-in was a pleasant experience, Dare I say, even fun? I think I received a fair end of season deal on a new CX-70.
Appreciate the no hassle approach for pricing, no pressure to purchase and basic explanation of the vehicle
I went in to the service department for a software update for my new car. I talked to a few different guys in the service department, all of them were helpful and kind, I just don't remember names.
Always willing to help! Care and want to make sure the issue is resolved, professional!
Very quick It was waiting area while I was inside. Snacks were low. It was quick and easy
The technicians always seem happy to see me and even when I'm late, somehow, there's never a line for me to wait in. I drive up to the garage door, it immediately opens, and I drive in, every time. I don't understand how they do that, but I appreciate it because I'm always in a hurry. I also always bring Work with me so I don't waste any time but if it's over a couple hours they always give me a car and they are incredibly generous with when I return it. I love ... Read More DealerRater - Oct 15, 2026
The mechanic and service writer were both extremely helpful and knowledgeable. They identified problems with my vehicle and worked quickly to get the parts replaced and get my car back to me.
Josh was extremely helpful and communicative about what the options were for solving the problem with the infotainment component of my car. Liam was great, too.
It was fine No thanks Was fine except they weren't able to check a noise out that I was having
Good experience - quick, competent service Video was provided and technician explained everything well Thank you
I cannot even express how grateful I am to have been linked up with Anthony Love for my purchase. This dealership is so lucky to have staff members that very clearly care about their customers. Anthony and Tino made the perfect team to ensure my experience at Mazda was exceptional and I am thrilled with my purchase. Anthony was patient, kind, intuitive, very knowledgeable, and helpful through this entire process. I will always seek out Anthony for my car needs moving forward, and would highly recommend anyone do that same that is considering purchasing at this dealership! He even came ... Read More Google - Oct 13, 2026
Great customer service I love Burnsville Mazda. I bought my Mazda CX5 there in 2016 and have gone there for all my service for 10 years. They have great customer service!!
They do a good job at providing communication with video diagnosis. Scheduling an appointment is easy and service advisors are knowledgeable and pleasant. Management on the other hand and technicians need to follow up with service. I’ve found several scratches on plastics in and outside vehicle when diagnosing and fixing issues on the car. It seems as though technicians are not careful enough when taking off parts.
Highly recommend Nick Lasserud in sales! Very knowledgeable, answered all of our questions and didn’t pressure us into anything. Drove home our new Mazda same day and we love it!
Excellent job and great service I will recommend Mazda to my Friends Great customer service
Always courteous and professional. It was great the extended warranty covered the bill. Having a word count is ridiculous and makes me not want to give a review.
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
I've been a service customer for years. Even the service representatives that were working with other folks greeted me by name. Little things like that make a difference!!
Experience was phenomenal and the Sales Rep. Bilal Aarda provided a seamless and enjoyable experience. This was a pleasant surprise as I normally dread having to go to a dealership and highly recommend the Walser Burnsville Mazda as they provide exceptional customer service and have noteworthy staff.
Fast, courteous, professional. My appointment is on time, they work is done right and usually before the promised time.
Went in to get some deferred maintenance completed on my car and ended up accepting an offer to sell my car to Walser
Great group in the service department! Nick helped me when I got there and was very friendly and helpful! Got my car in, and they sent video updates, all went well!
Dear Mr Bernard,
A quick note of thanks & recognition for your customer service maintenance team.
I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process.
In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service.....
I don't know the name of the mechanic involved, but he also did outstanding work getting ... Read More DealerRater - Oct 8, 2026
Dear Mr Bernard,
A quick note of thanks & recognition for your customer service maintenance team.
I needed a engine replacement for my CX-9 due cracked cylinder head. Your service department did a outstanding job. They kept me informed & on the road with courtesy cars during the month long process.
In particular; Service Advisor Josh Zarras was so helpful in every way possible. He handled the insurance coverage & took care of all the small things that go into good customer service.....
I don't know the name of the mechanic involved, but he also did outstanding work getting ... Read More DealerRater - Oct 8, 2026
The service writer was quick, helpful and offered a free car wash. The service an oil Change. The waiting area was comfortable with coffee and popcorn.
He was super helpful and explained everything well. He definitely knew what he was doing and was not pushy at all. Very patient.
Everything was good except 1 thing that didn't sit well with me. Free oil changes when I already paid ahead of time.
Fast and very helpful Very good financial terms, car looks great. All personnel very friendly.
Stay away from this dealership. They are dishonest, do not do business in good faith and will not stand behind the products they sell nor honor their warranties.
I purchased a 1 year old vehicle from this dealership with low miles and serviced it at this dealership every 5,000 miles. During none of my services or inspections did they notify me that the engine on my car was leaking oil. The last service visit I had at this dealership in July of 2026 they did not provide me an inspection report, only a verbal statement from the service advisor that my vehicle was ... Read More Google - Oct 7, 2026
Thx for detecting an oil leak during routine maintenance. And fixed it under warranty Good stuff
Was informative and completed work as described. Reason we bought a new car and on planning to buy another for 2nd daughter.