Customer Testimonials
Easy to book appt, Service guy @ counter very friendly & made sure past work @ another dealership was done/not done so car was serviced correctly!
Easy to book appt, Service guy @ counter very friendly & made sure past work @ another dealership was done/not done so car was serviced correctly!
Very good The salesperson was very helpful and answered all my concerns about my question
Excellent service and knowledgeable staff. Attentive and polite. Genuine and down to earth. Nice attitudes.
Walser Burnsville Mazda dealership is a pleasure to work with. From purchasing my new vehicle to having it serviced has been exceptional. The sales person I worked with took time to listen to my requirement, showed me models that fit my need and patiently answered my questions. The service department was outstanding. They sent me a video of the inspection of my vehicle, detailing condition of brakes, tires, engine, fluids, etc while I sat in their pleasant waiting room. I have been extremely pleased with my Walser Burnsville Mazda experience.
Everyone was extremely kind and professional. I felt comfortable, well-informed, and confident during the whole experience.
The employers are amazing always kind and helpful They are a very good team. I really appreciate how they help people, how attentive they are, and how they always keep us updated. I truly commend them for their excellent work.
Max was very helpful and kind to help us through the purchase our transit connect we are very appreciative of his help and to answer any questions that we may have had
This is my go to service center because the advisors are transparent, knowledgeable, and courteous. The technicians who service the car seem to enjoy their job (which is crucial). They provide detailed video logs of their inspection points and offer good recommendations.
After picking up car, it leaked oil all over my driveway. Was told it was an incorrectly installed valve cover gasket. When car was picked up the engine compartment looked real bad. Was told they had to degrease the engine and the white residue was from that. No apologies for hours lost, damage to my driveway and a canceled vacation. The car was cleaner, running and breaking better before the service.
Very prompt, polite, informative, like the video review of my vehicle, honest review, I felt like I could trust the information.
Walser was attentive to my buying needs and they executed on the timing I needed to lock in the Mazda promo rate
Jack was phenomenal to work with. I went into Walser Burnsville Mazda to sell my Jeep and lease a CX-5. Not only did Jack get me within my price range but he made the experience one of the best. As a young woman it's not very often that you go into a car dealership, alone, and not feel like you are being undercut or fully respected. The team here was easy to work with and extremely efficient. Could not recommend this place enough.
Josh kept me apprised at all times as to the status of my repair work. Very professional. Thank you.
Excellent customer service and facility
Oil change resulted in leak. Made a mess on driveway and on garage floor. Not nice.
I had an excellent experience at Walser Burnsville Mazda. The staff were friendly, professional, welcoming, and very helpful throughout the entire process. I recently purchased a 2026 Mazda CX-50, and I couldn’t be happier with both the vehicle and the service I received. Highly recommended!
Very pleasant and fruitful experience. Very happy with the service that I recieved. Will come back if I need another car.
The communication was outstanding and the service was perfect. They explained what they were going to perform and even made sure to let me know that a video would be sent so I could see what was done to my vehicle.
I was impressed with the the speed my car was completed! Also the short video of the oil change sent to me was also impressive.
Totally amazing Chad helped with everything even got me in after Warranty adjustment on my car and I always bring my car into service for you guys and I trust you
Walser Burnsville Mazda always does a fantastic job taking care of me and my vehicle.
Smooth process from start to finish Polite and knowledgeable service manager, prompt service, good coffee and snacks
Buying my car was a simple, pain-free experience. My team was wonderful to work with.
Liam was great to work with. His communication was clear and very timely. Would highly recommend Liam and Walser Mazda!
They got me in right away & completed the service as scheduled. And they gave me a loaner which was nice to use while at work was being done yeah.
Professional, customer oriented, willing to spend time for customer questions, excited about your cars, convenient.
They are well organized and work is done in a timely manner. I appreciate the video confirmation that the technician provides documenting the work that he is doing.
Quick and thorough service. The service rep was courteous and knowledgeable. Answered any questions I had.
Courteous, minimal waiting, offered and provided car wash Didn't try to sell me anything extra
Very helpful, very friendly, genuine, and he made sure that I understood everything that was taken place. Everything was done in a timely manner. Super great experience.
Very helpful, very friendly, genuine, and he made sure that I understood everything that was taken place. Everything was done in a timely manner. Super great experience.
Alex answered all of the questions I had, sent all of the paperwork to me ahead of time to review and sign, so my time in the dealership was short and efficient. He even managed to get a trailer hitch installed before I arrived.
The salesman was very helpful with the whole process, I want to thank him for his help.
My sales advisor, Carter Schmidt, was fantastic. We purchased a used vehicle Walser had at another lot. The overall process was efficient and thorough. I have referred other family and friends to Walser and Carter. Thank you!!
WE have two identiacl Cx-5's that are ten years apart - both with low milage. We don't hav a lot of interaction with the pealership, but have been most pleased with the overall service and personnel attitude throughout the years. In addition, the facility is always sparkiing and clean - and a nice place to viisit. We recommend others to you. Thanks for estching out for us -at age 85.
I get quite anxious about car shopping as I don’t appreciate or respect the pushy approach of many sales people. Well my experience here was much different. Carter was super friendly, helpful, and patient with us. His customer service was genuine and I really appreciated that.
They completed my service and took care of the rest of my requests. GREAT SERVICE
Very informative and prompt Josh was very informative and prompt with his communications. He helped in every way he could. Amazing service
My wife and I have been coming here since 2018 to service our vehicles. We've owned five different Mazdas over 20 years ( two Mazda 3s, one CX5, and two CX 30s) and since experience varies dealer to dealer it comes up to the culture of the local shop that makes the difference. That is why we place immense trust in Walser Mazda because the technicians and service advisors (shout out to Kendall at the service center) are transparent in their findings and trouble shooting. It's increasingly rare to find shops that have empathy and also have consistency in their service. ... Read More Google - Aug 2, 2026
The service provided was professional and quick They fixed the issue I was having with tire pressure sensor and provided regular maintenance service
It is really good and staffs are really friendly. The overall experience is still good as compared to the first time I came into the dealership.
Always fast and friendly service and it never feels like I'm getting unnecessary services pushed onto me.
They got me in and out very quickly. They never push any extras on me that don't need to be done.
Super nice and friendly and didn't try to sell me on stuff I didn't need ??????
Efficient and compassionate Kendall was quick and kind. He communicated clearly and I felt that my concerns were taken seriously
Walser Mazda is a very good place to buy a good quality car of your dreams, top-notch service no pressure sales no games when you’re buying the car I would highly recommend purchasing a car from them
Everything was great except for my courtesy car. It smelled like wet dog. I let it sit outside in the sun for 2 hours with the windows open. Kendall checked it and said the smell was coming from the vents. I was disappointed since that was my first ever courtesy car and it was a 2026 model.
Came in for an oil change everything went good. Kendell was very knowledgeable of my situation and took very good care of me.
Came in for an oil change everything went good. Kendell was very knowledgeable of my situation and took very good care of me.
They did a good job and they treat me right They don't treat me like a dumb woman
Nick always treats me with respect always keeps me informed of what's going on with my vehicle and it is very professional in every single way
Repair advisor offered two options, one inexpensive another expensive. I appreciate the honesty instead of directly me to one expensive option
Always friendly staff and nice waiting room. Able to work while I wait for my vehicle. Good experience!
I received all around excellent customer service. The courtesy car was very nice and worked out well while waiting for my car to be repaired. I couldn't be more pleased with how great the A/C is running! Thank you!
I had a fantastic experience buying my new Mazda 3 with Catelin. I felt very comfortable and never felt pressured throughout the whole process. The car even arrived a week earlier than the estimated delivery date, which was a great surprise. Catelin explained everything I needed to know about my new car and went above and beyond by helping me return my rental car. I really appreciate all of Catelin’s help and would definitely recommend this dealership!
Always above expectations. Bring back thee snacks. Get rid of the word minimum. Good day.
Appreciated that I did not feel pressured to buy from them. Sale person Chris was friendly and informative. Drove away happy! Zoom, zoom!
Left my car overnight to make additional repairs. Part needed to be ordered but never came in. I had canceled an appointment since I wouldn't have my car, then didn't get it fixed anyway.
Great service! Friendly service people. They got me in quickly and replaced battery under warranty. Nice surprise!
Wouldn't recommend this shop. Brought my cx30 in for service as I knew it had a leak. Paid the 109 to have them tell me what I already knew. They of course fought me on warranty and Liam the tech advisor completely misquoted me on the price of services. This shop likes to overcharge imo. I traded this pos in for a kia ev and am not looking back
The service advisor and auto tech were very efficient in getting my car finished quickly
Had the best experience buying a Mazda here! Super easy and loved that my sales guy spent the time with me test driving the vehicles I was interested in and has questions about.
Always great service overall. They keep me updated and appreciate their attention to detail Service is great - always has been.
Very easy/quick oil change appointment. In and out in less than an hour Easy to schedule too with online setup.
I have a new 2026 Mazda CX 5 and can only bring my car in when the one tech is working, M - F. My infotainment display completely went black twice. Consequently the Google Maps does not display the basic map. The Google Maps area is completely white. Having to take the car in just to have this fixed.
Honest. Came in for a speed sensor replacement, mentioned that after the error codes were cleared, dash lights never came back on despite a fair amount of driving. Josh and mechanic suggested holding off on replacement to see if the dash indicators came back on. They haven't. Saved $260 possibly unnecessary repair. Boosted my faith in the dealership service shop!!!
Very thorough. Fixed my info tainmement system that was dropping connection to iPhone; gave me a good heads up on what will be needed soon. Loved seeing the mechanic's video going over my car.
Max Apple helped me find the car I wanted for my family and did so with patience, enthusiasm, and a genuine desire to help us find what was best for US. I have never owned a Mazda before, but I will be going back.
the process was straight forward and easy. no hard close . very good overall experince from the dealership.
Alex M. is top notch and I would definitely refer friends to him who might be looking. He spent two Saturdays with my wife and I while we explored lots of Cx-50 options. He is extremely knowledgeable about Mazda, and also the deals and financing rates available. He was willing and able to show and talk though all vehicle options and purchase options quickly and clearly, not something other dealership reps were able to do with us, which did go a long way building trust.
Well run organization. If you settle on a new Mazda, I Definitely Recommend.
They squeezed my service appt in before a long road trip, and sent me a video showing my work being done.
Josh sent me informative and accurate updates and time estimates, and he listens carefully. It's always a pleasure to deal with him.
The service that I have received has been great. Carter has been very helpful I our car buying process. Keep up the great work.
I had a fantastic experience buying my new Mazda 3 with Catelin. I felt very comfortable and never felt pressured throughout the whole process. The car even arrived a week earlier than the estimated delivery date, which was a great surprise. Catelin explained everything I needed to know about my new car and went above and beyond by helping me return my rental car. I really appreciate all of Catelin’s help and would definitely recommend this dealership!
Everything went smoothly from start to finish. Jay was very helpful and made sure he was able to get exactly what I wanted and with all the bells and whistles I asked for in the color I wanted. He is extremely knowledgeable and very helpful.
Raman the sales rep lied to me when I signed the pulse 3000 paperwork saying that is was a free dealer 3000 mile warranty. After reading the fine print, it is not a dealer 3000 mile warranty and it actually cost 399.99. It was end of day Friday and dealer was closing so I believed Raman and just signed without reading. I understand that is my responsibility to read what I'm signing but, the lie and deceit from Raman is disgusting. Never have I had a sales rep lie from dealership before. I will never be buying a vehicle from Walser Mazda in ... Read More DealerRater - Jul 24, 2026
As always they were very welcoming as soon as I drove in. The technician was able to do less work than anticipated and they let me know right away! Also saved me money! The work was done in the time expected!
Our best new car buying experience to date. The entire process was straight forward and easy.
Difficult and exasperating It was challenging due to misinformation I was given and having to request inspection records
We been using your dealership for many many years. The technicians are always proficient, professional and helpful.
My maintenance went great. Nice team to work with They were very thorough. Like getting the live videos
Very good and gets things done in a timely manner Always answers all my questions without judgement
Great friendly service with quality work. Service desk is good to work with. The videos are very helpfull
Aldo was an excellent salesperson who didn’t push or pressure, listened well and guided us through the process of finding the vehicle that was bast for us. We really appreciate your dealership’s approach.
Great, straight forward, kept their word, on time, efficient. Nice loaner car, friendly maintenance guy.
The staff weee very respectful and helpful. The waiting area was clean with great amenities.
Liam was my main contact and is arguably the best service provider I've ever worked with. I also interacted with Chad and several other staff members. Everyone I met was friendly, knowledgeable, and professional. I truly can't praise enough the excellent customer service I experienced. I will continue getting my car serviced at Walser Mazda.
Had an excellent experience, always helpful & take good care of me. Jesus ball crushing Christ
Easy to make an appointment online. Communication options (text, email, phone call) are great. The videos of car inspection are very helpful. Staff are friendly, respectful and helpful.
Mazda in Burnsville, MN, for its first oil change and a full vehicle inspection since I wasn't able to have it inspected before purchasing it.
From the moment I arrived, Liam Demell at the service desk provided outstanding customer service. He was professional, knowledgeable, and took the time to explain everything clearly. During the service, I received a detailed video inspection showing the condition of my vehicle and the repairs or maintenance that may be needed, which I really appreciated.
Liam made the entire experience easy and stress-free. He was welcoming, honest, and truly demonstrated that he cares about ... Read More Google - Jul 17, 2026
Excellent service. They did the work required but decided not to perform an authorized service (tire rotation) because they deemed it unnecessary. This is the type of credibility and confidence they earn that keeps me returning. They also noted an opportunity to replace tires at a lower cost through a mazda program I knew nothing about.
vehicle was taken in quickly and problem was fixed quickly; personnel were friendly except for one man (not my main service tech) who was a bit gruff about asking me to move my car forward
I've worked with Austin the last 3 times I've been in for service. He always explains what the tech says.
Good service, always helpful Explain very well the nature of service recommandrd for the car. Give good avise
Always nice. We miss snacks. Clean and comfortable facilities. So much kindness towards my kids. Love the videos.
Friendly, they answered all of our questions and were efficient! This was my first time buying a new car and they were super helpful throughout the process.