Customer Testimonials
Felt rushed. Didn’t allow for adequate test drive. Asked questions about noises made from the car and was told that nothing was wrong, without the salesman looking at the concern. Was juggled between other clients and left for periods of time. Found that the car does have an exhaust manifold leak and turned out it was the noise we questioned the salesman about and another issue where we heard a clunk when coming to a stop. Which he also said that it was nothing to worry about
Quick and very polite. It felt like all our needs were accounted for. Great record keeping
The service department was gracious and answered every question we had. I hope the passenger door lock (that arrived as non-working from the factory) will cause us no issues in the future. The people at Mazda reassured us about the vehicle and put some peace of mind back to us. The sales representative (Matt) was awesome from start to finish. He did not seem like a salesman, felt more like a friend. Thank you! We’ve been to other dealers and Matt by far has exceeded them.
The service center at Walser Mazda is always friendly, fast and efficient. A pleasant experience every time.
The person who sold me, the car was courteous and helpful, and I felt that he was honest.
They performed exceptionally well on the work they completed. I would highly recommend them to others. Additionally, the price was reasonable.
Bought a CX90 PHEV. The sales process was easy making Walser Burnsville Mazda an easy choice. I haven't driven the vehicle enough yet to review the actual vehicle yet, but will do that in a few months.
It was another great experience. The engine light on my RX8 went on. I brought in and said I could wait. Nick came back in about five minutes and said that he ran a quick test and he could tell this would require ordering a part so, he set me up with a courtesy car. He did all the small things that make a difference. He let me chose the car, He reminded me of key features, He opened the exit doors. Also, I told him this would probably then run into the holiday so I wouldn't be back ... Read More DealerRater - Jul 15, 2025
Great service, friendly people, I was in and out in no time at all, thank you
They have done many oil changes over the last 18 years and never had any issues between changes
I am very pleased with this dealerships service dept. I bought new tires from another dealership and told them something was wrong. They said it was not their install issue and woukd not take me seriously. So I called Burnsville Mazada. Not only did they get me in right away. It turned out all 4 of my tires lugnuts were never tightened from the initial install and a screwdriver was left in the hub. This course have been life threatening but Burnsville Mazda saved me from a tragedy. Thank you.
Friendly, helpful and got the work done. Josh is a very good service contact He is straightforward, communicates well and is helpful
Very good service, friendly staff, very convenient, convenient location, clean, cozy, nice waiting room. I recommend.
Quick appointment availability, quick check in with courtesy car, good video with details, and good service work.
Great communication, love the video , 7 am in the morning was perfect. Honest and comfortable
Everyone is friendly, helpful and attentive. This is my 4th lease and has been a great experience every time.
My experience here was low pressure, friendly, and positive. I love my new car! Nick and Jesse were great.
Great service, quick and efficient Comfortable waiting room to wait, but didn't wait long. Kind
It is always great to work with Blake! He is willing to help! Great It have always had a good wxperience
I’ve been coming to Mazda since 2004, always great service and friendly staff. Work is done on time and done well.
Went in for my appt. Spoke with a man who took my info and answered several questions for me. Very helpful.! Car was ready in short order. I was informed of upcoming servicing.
Went in for shocks and brakes due to another shop telling me I needed them. I was told they both had a little more life left in them but told me my battery was getting old and belts had cracks in them. That's what was fixed.
Each visit is met with an enthusiastic, knowledgeable and professional team from check in until check-out. They always seem to have a customer first approach.
Every time I’m there for an appointment they treat me like I’m special. Great service every time and very thorough with inspections on my vehicle.
Easy purchasing experience.
Kind, prompt, efficient service. Staff is also friendly and knowledgeable. I’m on my third Mazda and don’t anticipate changing. I’m very satisfied.
Great communication. Efficient and knowledgeable. Always a great experience when I’ve come here for service. Convenient option to have the courtesy car, much appreciated.
I had two cards for recalls. The cards said it would update replace problems with and extended warranty. They only updated the screen module. It was said to be a touch screen that was the problem. I do not have a touch screen. The radio screen problem is still bad even with the so called update. Once I picked up my car and returned home. I noticed right away scratch on my back bumper, as if someone hit another car. No dents , just a scratch. I did not have a mark on my car before going to the dealership. I ... Read More DealerRater - Jul 6, 2025
Excellent customer service, great prices, and overall one of the best dealers we’ve dealt with. Always helpful.
Kind, friendly and informative. I was happy with the service. I will come back again.
Easy, honest, and smooth transactions from start to finish! Matthew LoCoco did a great job!
This is du.b in a survey ruins my experienc.mever do this again Stop
The relationship could not have been better or more professional Chad was outstandingly responsive The best
Excellent staff, greeted me at the door and explained what to expect from the service. Very nice waiting areas and comprehensive review of my service offered by video.
The team is very accommodating and friendly. I had a few things that needed attention and they made sure it was done correctly
The service we receive at Burnsville Mazda is fabulous and we could not be happier!!!
Service was quick, efficient, professional, and excellent. Service Associate was really pleasant, and he made me feel welcomed.
Great service, friendly people. Very happy with the dealership and with my service experience. Highly recommended.
Through and easily explained to me what was done and the status of my car for future needs
Sam was great. Love the car and look forward to continued good service in the future.
Salesman, Nick, was very very nice and helpful Give that guy a raise! He’s Awesome!
Alex is very efficient. Super simple process and very satisfied with the service thank! You Mazda!
The people were very friendly and genuinely helpful. They did a great job of explaining and educating me on the vehicle and my options.
Great customer service. Work on car is always.well done and completed in a timely fashion. Appreciate the video and simple explanations that I can understand! Nice waiting area.
I appreciate Walser Burnsville Mazda's reliability in always fitting me into its busy schedule for needed service, the unfailing courtesy and professionalism of its Service Desk personnel, and the skill and expertise of its technicians. And I believe it is an honest dealership on all fronts, which truly values it's customers!
Very clean and welcoming building. People were friendly and the salesman who helped us was knowledgeable and efficient.
Quick service, fast appointments, nice facilities. A bit pricey at times but to be expected. Sometimes employees are welcoming, other times you might be ignored for several minutes.
Mazda service is as good as you could expect! We have been with Mazda since 1997.
Benjin was so helpful and patient in helping me find what I was looking for! Helped me find the best car and deal for me without pressuring me to buy before I was confident. Would recommend working with him!
Friendly and helpful staff who share a love for the cars we drive. Walser has earned a customer for life!
Great customer service and quality work. Always satisfied and pleased with the staff. They go above and beyond all the time.
Garrett was helpful throughout the entire process. I appreciated his updates and attention to detail.
Jeff was incredible to work with! He was kind, fair and reassuring to me as a client. I was unsure of our situation and felt in the dark at our last service place.
We had an issue that arose after the service, and Walser stepped up and went above and beyond to resolve it.
Good service, timely good facility, work completed with satisfaction. Video summary. Update done at the same time
It started off as a good experience. After talking with the sales rep about me coming back with the necessary documents and payment there was an understanding that I was purchasing the vehicle. When I returned with the documents and payment the vehicle had not been detailed like the sales rep told me and the vehicle had 20 more miles than what was on my purchase agreement. I brought this to the attention of the sales rep's and he acted as if he knew nothing about it. And he only offered to have me stop by and he would " ... Read More DealerRater - Jun 25, 2025
Everything went smokthly My service tech was great. The work was done for a fair price and the time it took was fine
Was fast and efficient. They did an amazing job! Would highly recommend Walser Mazda Burnsville!
Good communication, efficiency, and customer service. Car was done a little earlier than expected which was great
I don’t have anything to complain good customer service, let me know what My car needed
Decent OEM shop but prices too high. They quoted me $1300 to replace tailgate lifts. I bought and replaced them at my local non OEM shop for $210 total.
Fast and efficient for what I needed. Super responsive and helpful as well in answering questions/concerns. Thank you Tony and Alex!!!!!
Samual was super helpful, made this experience so easy. Everyone at Walser Mazda was super helpful!
Excellent service from purchase to first service. Great staff, fast, efficient, and transparent! Will definitely go back!
Quality customer service! Transaction went smoothly and the dealership quickly resolved an issue with the used vehicle I purchased.
Great service. Everything explained. I feel I am always well treated at Walser Burnsville Mazda.
A Honda girl for 30 years, I finally decided to change it up and got my first Mazda! It's fun, sporty and has all the bells and whistles! Plus dealing with the same Walser style of customer care and support, made the purchase seamless. Thank you to Bilal and team for making my first experience a great one!
From the start, I was treated well. I appreciate all the help I was given at the start (and end). He was fantastic! Seriously, fantastic. The shop did a great job too.
As a first time car buying the people I worked with made me feel very comfortable and helped to inform me of all necessary information.
Neil was AMAZING. I will recommend Walzer Mazda just because of him. I purchased a vehicle outside of state and he was very helpful through the process. I have spread the word and will continue to spread the word.
Easy to work with.. Quick service. Nothing else to say here bye bye bye bye
The service center staff are amazing! From making the appointment to pulling directly into the garage, communication during the service and the cool video they send showing the actual services they performed.
Bilal was wonderful to work with and made the process smooth and easy! I love the car I ended up purchasing.
Workers were nice and quick with the job, good recommendation
Nice overall experience. Brought car in for a recall, ended up taking 3 days to get my car back.
Absolute top-class staff, Chris King and Jesse Howard, went above and beyond to help me finance my new MX-5 club. Some of the best service I have ever received. Highly recommend Walser Mazda
Josh was helpful and patient with us and wanted to resolve a problem no matter how long it took. He was going to take care of us and gave us a new rental card to use until we figure out the problem so that is amazing.
I bought a new Buick from Paul Walser in 1978. His commitment to excellent customer service is the same now as it was then. Top of the pack!!!
Thank you Benjin at Walset Mazda in Burnsville. I love my new Cx-5 and appreciate all the time and care you took during the purchasing experience.
Great Service my advisor Jeff is Awesome, we had an issue that came up, he was very professional and took care of the issue. He was great to work with! Trust has been earned! 😊
Garrett was easy to work with answered all my questions and felt comfortable with the decisions I made.
I received great customer service at Walser Burnsville Mazda! The salespeople I interacted with were friendly and responsive and I was treated with respect throughout the buying process.
The best service that I can remember ever receiving. The assigned service manager, in particular, was great.
I chose Benjin (sales rep) and Walser over another dealership for their courtesy, professionalism and excellent customer service. Benjin answered all of my questions and calls and went the extra mile in checking in with me during and after the purchase process, which was an out of state transaction. Very pleased and happy!
Just another great experience with the crew at Walzer Mazda of Burnsville.
Jeff and Josh are my go-to people at Mazda. They are both very knowledgeable and easy to talk to. I’m very picky when discussing my vehicle needs. They get right to the point and get it done correctly. Other people talk to me like I don’t know anything about my vehicle. I am sure that is the majority of the people, but working with the same person makes things a lot easier. You two are the best!!!!
Friendly, causal service. Felt much more genuine and honest than other dealerships I visited. And they were efficient in showing me what I wanted!
Fast, friendly service, good communication with me about options. Would go back again for service or new vehicle purchase.
Great service. Fast and friendly. They went above and beyond looking through my car for a mouse!
The staff is always very friendly and knowledgeable. They are always willing to answer all questions.
Carter did a great job working with us to find the right car. He had one brought in from a different dealership and cleaned up before we showed up the next morning. A+ for Carter's role. I got what I was expecting for my trade.
We were greeted right when we arrived. Service was very good. Questions were all answered
The employees at Walzer were very friendly and helpful. No further comments about my experience .
I took a bold step two weeks ago, flew out of my comfort zone and purchasing a vehicle from out of state. Call me crazy, but it has proven to be one of the best decisions I have made.
I HIGHLY recommend purchasing a car from Neil Bannister at Walser Mazda. I was specifically searching for a 2023 Honda Pilot within a reasonable price range. After extensive searching, I found only two options—one in Texas and one in Minnesota. Neil at Walser Mazda was the first to respond to my inquiry, and he never stopped following up. Honestly, I ghosted ... Read More Google - Jun 9, 2025
Mandating a 15 word reply is a great way to get people to never take one of your surveys again. I’m completing it only to provide this feedback, but I will not complete it again in the future because of this requirement. Someone in charge of client experience knows better than to set up a survey like this - you should listen to them.
Great experience! Neil and Jesse were very helpful throughout the whole purchase process - answering all my questions and just being very polite and friendly. Neil even helped me out with an issue I had a couple weeks after the purchase - something I appreciate immensely. Thank you!
We have been going to Mazda since 1997. They. Walser has only improved over this period of time!
They are usually pretty quick and keep you updated. The staff is friendly and knowledgeable.
I was very pleased with the time Jessi and Jalal spent with me. They were very patient with all my questioning and were very helpful in explaining everything
Sam is a relatable, no-nonsense salesperson who does the upselling without making you feel uncomfortable or manipulated. If this is how Walser trains all their employees, then it’s no surprise I see more and more Walser stickers on cars as time goes on. Sam told us he loves the job and that he’s dedicated to working his way up. Treat him well.