Customer Testimonials
Kevin Black is the man! Would recommend him to anyone that needs to get a new vehicle!
They were most importantly honest and fair! Sometimes hard to find when car shopping. The dealership is also nice inside, and the staff are excellent. I knew what I was looking for, and left with a car in about an hour.
It was simple and efficient. It was pretty faster than I had expected the service to be done.
Walzer Mazda Burnsville has been my home dealership since 2017 and even though I now live in River Falls WI I will continue to take my car there for service and maintenance. Best Mazda Dealership in the state, hands down. HUGE shout out to the exceptional team all around as well as for Maggie in service and Aldo in sales. I am loving my "new to me" 2019 Mazda CX-5
They are very friendly and helpful. I also recommend to the new friends. I really loved the Mazda Dealers
Always courteous service that's done quickly and right They do the needed work and don't pressure me to do more
Great experience with knowledgeable sales staff. Did not feel like the typical experience we have had working with a dealer as there was no haggling or number voodoo. DJ and Jesse made our first dealership purchase feel great.
Great dealership with great cars. The salesperson Neil Bannister was particularly very helpful and assisted me with the new car purchase
I didn't buy my 2024 CX5 from here, but I get it serviced here regularly. The service department is GREAT! I would like to give a special shout-out to Josh Z, a service advisor, who always takes great care of me, and genuinely tried to help out customers. He is very knowledgeable, and could honestly probably write a textbook on grade-A customer service. The mechanics are quick and efficient, and do a phenomenal job. If you wait at the shop, the facilities are very clean and professional. Awesome Mazda dealership!
Chris was a good sales man he did he’s job correctly how a sales man should I brought my dad n mom with when I came into the store n he was very nice to my parents and he was really smart and knowledgeable as well he was good at communicating and i appreciate Chris he will be a good sales man especially how he treated me he has a a lot of potential to grow n become the best to yet to come from Chris……
Did a great job on my vehicle and was done fast. Was greeted with a smile by all I met.
Kind and informative Kind, personable, informative, on time. Words words words words words words and words ?? ??
Wait wasn't too long. I like the video recap. Cabin filter replacement was too expensive
I would recommend to anyone - service, quality, customer service is TOPS They are always friendly
Clean, quick service. I was treated professionally every time I went to the dealership,they kept me up on my services for my car.
I never have any problems. From scheduling to the mechanics and reps at the counter.
I believe this is my seventh Mazda from Walser. They never disappoint me. Since it had been several years since I had bought a new car. I was surprised at how they have streamlined the process. It was great.
They had our vehicle in the shop at the scheduled appointment time. The customer waiting area is quite nice.
Always a good experience. Very welcoming, professional staff. Very informative and knwledgable. Great customer service
Terrific service as usual. Everybody was friendly & helpful. Service was completed without any delays. A good experience every time I go there.
Very efficient and friendly. Work was done quickly. Possible future maintenance was described. Very satisfied.
Friendly service Friendly service, helpful and all questions were answered The service agent was friendly, answered my questions and my vehicle was ready in a reasonable amount of time. When my remote was in battery save mode after the appointment another service agent help reset it so that my car would recognize the fob.
Warm, friendly and great customer service Amazing attention to deal - felt like they looked out for me and my family
The service center at Walser Burnsville Mazda is so efficient and friendly. You’re in and out with a courted car and you get a great update video clearly explaining what has been done with your car and what still needs to be done.
Attentive to client. Staff were quick to assist me with operating the coffee machine. Thank you
Did not suck Dealership service rates are getting out of hand. Investing in horse carriages now
I’d highly recommend this specific dealership to any of my friends or family. I’ve had a handful experiences with other dealerships, while they were not negative experiences, this one stood out as efficient, timely and honest. Chris was great to work with! He helped me better understand the process which had sometimes been a bit of a mystery in the past. I felt that he had my best interest in mind and remained clear and concise throughout the whole process.
It was flawless. In on time and out on time. Will be back. I will be back again.
Good, fast service - nice waiting area - and a car wash! Thank you, Walser Mazda
They were very responsive, helpful, and friendly. All my questions were answered and the buying process was easy.
The salesman Sam Larson was very helpful on finding the right car for me. I wanted a car that will last me many years, with an engine and transmission that is tried and tested for many years.
Burnsville Mazda is a great service center, the advisors are always great at explaining and provide excellent service
Always treated like family, fast and friendly service. Have been there for me and my family more than a handful of times.
Always treated like family, fast and friendly service. Have been there for me and my family more than a handful of times.
Fast, thorough and a great waiting room The work was done quickly and the team was thorough. The video of the work being done was helpful and the waiting room had the amenities I needed.
Very thoughtful in giving me a loaner and helping me get to work on time, consultative regarding tire options
Great dealer and people. Finished vehicle quickly, cleaned all up and got me back on the road.
1. Neil and Jesse did yet again an outstanding job of helping me find what I'm looking for!
2. Whatever Walser does to make sure their <5 year old cars are in fantastic shape for sale works for the Mazdas I shop for!
3. No used car is perfect (even brand new have their flaws), but even when I found a flaw after driving a couple hundred miles I reached out with my minor issue with a used vehicle, and they acknowledge this should've been caught in their inspection, and they corrected it stat!
A few points rolled into a summary ... Read More DealerRater - Jun 15, 2026
I brought in my vehicle to get the software updated which took care of a lot of the glitches. Service personnel were friendly and helpful as always.
Good dealer
Great dealership. Secured awesome financing and accommodating staff. Their goal is to sell but they over achieve by taking care of the customer before they earn a sale. Neil Bannister is the sales person who assisted me with the purchase process. He is a great individual and made the whole process fun! Each car available was breathtaking and again their staff was nothing short of exceptional! Thank you for a great dealership experience!
Friendly and easy to work with Made sure I knew what I needed and timing to complete
Efficient, quick, great waiting amenities. The ability to get a little work done during the service is a plus.
They were really professional but also personable. Not pushy at all, and I really felt like my sales person wanted the best fit for me.
They were Friendly and greated us right away. Worked with us on a trade in, too.
I would have liked a fuller explanation of the problem I had and how the proposed solution would solve it.
Ok They did their job which is what I expect I was early and they were kind enough to see me right away
Got us in and out. Took care of warranty without a lot of fanfare and back and forth.
Excellent experience buying a new car. Sales man was knowledgeable and answered any questions that I had. Explained all the options, details and help set up my car play. All the staff that I interacted with were nice.
Smooth and quick experience plus great customer service. Very accommodating with our schedules and Jay came in on his day off to meet with us!
Great sales man excellent service.he was very helpful explaing all the warranty and protection packages to me . And helping em setup my new vehicle.
The experience was smooth and easy. Everyone was helpful, answered my questions, and helped me find the right vehicle for my family. The process was straightforward and I am happy with my new Mazda.
Very pleasant and professional Your was very informative and helpful He assisted me and made want to return to the dealership
Great service The staff has provided great servoce by ensuring that details of works are explqined accordingly.
5 Liam is great! He demosnstrated excellent customer service , accomodated our request and explained thoroughly the processes
My partner and I recently purchased a vehicle from Walser Mazda in Burnsville, and it was a fantastic experience from start to finish. This was my first time buying a car and my partner's second purchase from Walser, which says a lot about the quality of service they provide.
A huge thank you to Jesse and DJ for making the process so easy and enjoyable. They were patient, kind, and took the time to answer all of our questions without ever making us feel pressured. DJ's sense of humor kept things fun and relaxed throughout the experience, which ... Read More Google - Jun 8, 2026
They were great to work with when purchasing a new car. I would highly recommend them.
Efficient, timely, friendly. The car repair service was exceptional from start to finish. The staff was friendly, professional, and highly knowledgeable, taking the time to explain everything clearly and honestly. Their skilled technicians worked efficiently and thoroughly, providing high-quality repairs with great attention to detail.
2nd time that have to bring car in, due to reset button that says Oil change needed
My vehicle had a breakdown shortly after being serviced at Walser. The technician diagnosed what happened and worked with the service advisor and my extended warranty company to make the necessary repairs. I wasn't charged anything for the repairs or the use of a courtesy vehicle. I am so pleased with the service I received.
I'm a Walser Burnsville Mazda customer since 2010 and have always experienced excellent service.
Fulfilled my request for tire rotation and firmware updates. Service rep was clear and helpful
Great service. Comfortable waiting area Warranty service excellent. No hidden fees Quick maintenance. Noticeable updates
Walser is a great place to buy a vehicle and entrust with service. They are always courteous, accommodating, reliable, and knowledgable. I wouldn't consider going anywhere else.
Josh Zarras found me a great package to get my lights fixed. On the day off the work was quick and always the lounge was great.
Oil change, very efficient They were very helpful with my oil change and loaner car.
It was a great experience overall. The process was easy, communication was excellent and turnaround was fast. The service loaner was also a life saver. Thx!
I had a really good experience at Walser and with Carter. We will be looking here for our next vehicle.
Fast efficient Comfortable friendly Appreciate the courtesy car! Everyone I talked to was helpful and polite. Coming in whether I stay in or drive off in a courtesy car is always painless
He was friendly. He was helpful and answered all my questions. The atmosphere was nice
Everything is excellent! The guys work quickly and are very kind. I arrived much earlier than my appointment time, and they took the car in right away. The video recording is very helpful.
It was my first experience with Walzer Mazda, and it was great. I'll definitely be coming back for more!
Exceptional Service for Over a Decade! I have been bringing all of my Mazdas to Walser Mazda in Burnsville for over 10 years now, and they continue to win my business every single time. Whether it is routine maintenance or unexpected repairs, the team consistently delivers top-tier customer service, transparency, and efficiency. They treat my vehicles with care and respect my time, which is exactly why I won't go anywhere else. If you are looking for a service department you can actually trust, I highly recommend Walser Mazda. Ten years of excellent experiences and counting!
Roman and the whole Mazda team did an excellent job presenting their cars and helping us get the best one suited to our needs.
I had a great experience at Walser Mazda! Leim was awesome to work with. The communication was was awesome. I felt like my car was in the right hands. I would absolutely recommend Walser Mazda Burnsville service dept. FYI...I really appreciated the video from the technician 😁
They are knowledgeable and very helpful in addressing my concern. Plus, the free loaner car is sweet.
Nick was friendly and professional. He alerted me to a warranty covered part needed replacing and my oil change would be covered. I only needed my tire rotation. He was patient with my questions.. the whole service dept. is very well organized and runs efficiently.
Friendly quick professional The process was easy from start to finish. Everyone I came in contact with was friendly, knew their job and did it with respect of my time and the care I'd expect them to have with my vehicle
Nick is approachable, has great customer service and gives great guidance. He also manages his time well and was able to assist us along with another couple at the same time. Highly recommend him!
The sales person was very detailed and listened to what I wanted and my budget.
Bilal was a huge help throughout the entire process. To the point where I may be a Mazda owner for life.
They were very friendly and knowledgeable and were willing to take the time to talk to you.
I had some issues from a previous visit. Chad did everything possible to make up for it and make sure I'm taken care of. Mistakes happen, he shows how to regain trust when they do
I came in for an oil change and Josh was able to help me use a service package I thought had expired. During service, it was found that I had a crack in my oil pan, and Josh explained everything clearly and helped get me a loaner for the day. Service on my car was finished faster than expected (same day), so overall it was a great experience.
Alex is a great sales person to work with and I really appreciate all of the service team.
Overall everything was pretty good as always. Left my car with them all day but they forgot to patch the hold in my tire so had to wait a bit for them to finish that. That's the only reason it is a 4 instead of 5. Service said it was a pretty busy day for them so no big deal. Will be back in the future
Fast and friendly help! I was able to get in and out and they provided me with a solid video of other aspects to my vehicle.
I did not feel pressured at all to buy a vehicle. This is the second vehicle that I have bought with Jay helping and this is my third Mazda CX five I have bought with Walser Mazda in Burnsville very pleased with the service very relaxing. Chad in service has been so kind and so patient and so helpful in the last year and a half with my old vehicle that we have been dealing with.
everyone in the dealership treats you very well and will take care of you just make sure you look at the fine prints when getting a used vehicle
We had to wait longer because sales staff was not there to confirm repairs were there when we purchased the car. Then the part order was cancelled so we had to wait longer again. But staff was friendly
Always friendly and welcoming. Explain services needed or suggested very well. Never feel pressured to do any suggested service. Service dept is the reason I bought another Mazda at this dealership
We had a terrific experience with Chris King. He was very knowledgeable and provided ample information so that we could make an informative decision. He provided great customer service and because of his technical expertise, he helped us set up the car so that we can utilize all the features. Thanks Chris for all your help.
Could use some help with setting up auto pay and also a lesson on all of the features of my new CX 30.
This is a wonderful dealership. The sales staff and service staff are always friendly and do an excellent job. Our salesman, Neil Bannister, was very helpful in walking us through the leasing paperwork and setting up the tech on our new vehicle.
I had a requests to get an issue attended to asap. The service dept was able to get me in within 20 minutes and get my issue solved.
We had a great experience. Friendly, knowledgeable staff went out of their way to make sure we got the perfect car for us. Each step of the process was easy. Steve is a great salesman.
I had a very positive experience working with Walser Burnsville Mazda. They provided the best price I found for the car I was looking for and also took the time to show me other options for consideration.
The person helped me was very nice. It was a great customer service. I was there waiting and he came up to me and update me about my car. Was an easy fixed.