1st time Mazda owner. Alex is a very knowledgeable salesman, with a great personality. I went in knowing exactly what I wanted, and he answered every question I had. I bought a used mazda3. Free lifetime power train warranty is a no brainer. Mazda is doing things right.
I purchased a nice little black 2012 Chevy Cruze here — drove an hour from home in the snow to test drive it knowing it was exactly what I wanted. Our sales guy Alex raved about the intensive inspection this car and all others have had to pass to get out onto the lot — however, both windshield wipers were completely rotted and torn, flopping around on the windshield as we drove. When my dad pointed this out, our sales guy just brushed it off and blamed it on the ice and the wipers being frozen. Sure, it was cold, but these wipers were shredded and a complete safety hazard. Secondly, the car was leaking oil under the hood and stank horribly of it; the “mechanic” who came over to look at it tried to tell us it was coolant we were smelling but my 52 year old dad with experience working on his own cars since he started driving knew it was oil and showed the salesmen where it was leaking. They said they didn’t know anything about it and acted like because it wasn’t a Mazda, they couldn’t tell us what was wrong, but something as simple as the stink of oil burning under the hood is universal and there was no reason to blow it off like that when an oil leak can be a very serious problem. After we discussed and were considering not taking the car due to the serious safety hazards that could not have possibly passed a simple inspection, they worked with their manager to ensure that if we bought the car we could take it to Polar Chev the following morning for an official inspection/ repair and 5 days to return the vehicle if something major was wrong. We still drove home with wipers that were shot and it was snowing at the time, so I’d hope that next time they make sure their used cars are still at least safe enough to drive off the lot. Luckily the oil leak was small and only came to $310 altogether, which Walser Mazda paid to have repaired. Alex was helpful in getting the loan finalized and wrapping things up relatively quickly, and I can’t say enough good things about Jeff at Polar Chev; he was straight forward and honest, ensured that the new wipers were put on first thing, and even assisted my dad with questions and concerns on his Chevy Equinox. I’d recommend this place, just be sure to do your own inspection and don’t just trust that the car is safe because they say so.
Excellent place. Easy to schedule, quick reception, looked into all potential issues and got working into it. Fair prices and have helped me keep my Mazda in shape.
Johnny was so great to with with! He made the process easy and made sure we were comfortable with our decision every step of the way.
Alex is a charmer, who just so happens to know what he is doing. Very informative, knowledgeable beyond words and has a great personality.He answered all my questions without hesitation, (didn't have to double check or ask)answered ones I didn't know to ask, and didn't get scared during my test drive. Excellent rating in my book. And if I ever have questions or concerns or problem, I have his cell number!!
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1st time Mazda owner. Alex is a very knowledgeable salesman, with a great personality. I went in knowing exactly what I wanted, and he answered every question I had. I bought a used mazda3. Free lifetime power train warranty is a no brainer. Mazda is doing things right.
I purchased a nice little black 2012 Chevy Cruze here — drove an hour from home in the snow to test drive it knowing it was exactly what I wanted. Our sales guy Alex raved about the intensive inspection this car and all others have had to pass to get out onto the lot — however, both windshield wipers were completely rotted and torn, flopping around on the windshield as we drove. When my dad pointed this out, our sales guy just brushed it off and blamed it on the ice and the wipers being frozen. Sure, it was cold, but these wipers were shredded and a complete safety hazard. Secondly, the car was leaking oil under the hood and stank horribly of it; the “mechanic” who came over to look at it tried to tell us it was coolant we were smelling but my 52 year old dad with experience working on his own cars since he started driving knew it was oil and showed the salesmen where it was leaking. They said they didn’t know anything about it and acted like because it wasn’t a Mazda, they couldn’t tell us what was wrong, but something as simple as the stink of oil burning under the hood is universal and there was no reason to blow it off like that when an oil leak can be a very serious problem. After we discussed and were considering not taking the car due to the serious safety hazards that could not have possibly passed a simple inspection, they worked with their manager to ensure that if we bought the car we could take it to Polar Chev the following morning for an official inspection/ repair and 5 days to return the vehicle if something major was wrong. We still drove home with wipers that were shot and it was snowing at the time, so I’d hope that next time they make sure their used cars are still at least safe enough to drive off the lot. Luckily the oil leak was small and only came to $310 altogether, which Walser Mazda paid to have repaired. Alex was helpful in getting the loan finalized and wrapping things up relatively quickly, and I can’t say enough good things about Jeff at Polar Chev; he was straight forward and honest, ensured that the new wipers were put on first thing, and even assisted my dad with questions and concerns on his Chevy Equinox. I’d recommend this place, just be sure to do your own inspection and don’t just trust that the car is safe because they say so.
Excellent place. Easy to schedule, quick reception, looked into all potential issues and got working into it. Fair prices and have helped me keep my Mazda in shape.
Johnny was so great to with with! He made the process easy and made sure we were comfortable with our decision every step of the way.
Alex is a charmer, who just so happens to know what he is doing. Very informative, knowledgeable beyond words and has a great personality.He answered all my questions without hesitation, (didn't have to double check or ask)answered ones I didn't know to ask, and didn't get scared during my test drive. Excellent rating in my book. And if I ever have questions or concerns or problem, I have his cell number!!
I have brought my car into this dealership's service dept for 13 years. Each and every visit was a great experience. The professionalism, the thoroughness and the honest appraisals are just a few of the reasons I will continue as a customer. The Sevice Advisors are top notch, extremely accommodating and honest with what they recommend or don't recommend for service. David Nelson and Nick Halvorsen are the two with whom I have dealt with the most. They are fantastic. I always feel they're looking out for my well-being and what's best for my vehicle. As much as I have enjoyed dealing with all of Walser Mazda, the primary reason that I will be purchasing my next vehicle from them is because of the Service Dept. No doubt in my mind.
I have owned my CX9 for 7 years and had it serviced regularly at Walser Mazda and am always 100% satisfied. I highly recommend this service department and I enjoy driving my CX9 - zoom, zoom, zoom!!
I have brought my car into this dealership's service dept for 13 years. Each and every visit was a great experience. The professionalism, the thoroughness and the honest appraisals are just a few of the reasons I will continue as a customer. The Sevice Advisors are top notch, extremely accommodating and honest with what they recommend or don't recommend for service. David Nelson and Nick Halvorsen are the two with whom I have dealt with the most. They are fantastic. I always feel they're looking out for my well-being and what's best for my vehicle. As much as I have enjoyed dealing with all of Walser Mazda, the primary reason that I will be purchasing my next vehicle from them is because of the Service Dept. No doubt in my mind.
Many thanks to Josh - he was awesome. Kuddos to the service tech who found the ball bearing issue. ALSO - I told everybody who would listen about how cool it was to get a courtesy car. Thank Thanks!!!
Buying this car was a great experience. Daniel was patient and helpful without being overwhelming. I came in one weekend. Then came back the next and he answered all of my questions throughout the week. Very helpful.
Welcome to Walser Mazda
60+ years in the Twin Cities
Walser Mazda draws in customers new and old the natural way: with top-quality automobiles, a sales experience focused squarely on the customer’s needs, and a little ol’-fashioned common sense.
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14720 Buck Hill Rd • Burnsville, MN 55306
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Sales: Closed
Service: Closed
Parts: Closed
Walser Mazda
Phone: 952-388-2244
http://maps.google.com/?q=14720%20Buck%20Hill%20Rd%2C%20%2C%20Burnsville%2C%20MN%2055306